Refund Policy

1. About This Policy

PrimaSpec ("we," "us," "our"), operated at primaspec.com, is a digital service that uses artificial intelligence to generate software governance and specification files based on information you provide during a guided conversation. This Refund Policy explains the circumstances under which refunds may or may not be issued for purchases made on our platform.

This policy should be read alongside our Terms of Service and Privacy Policy.

2. Nature of the Service

PrimaSpec is an on-demand AI-powered digital service. When you use a credit, the following occurs instantly and irreversibly:

• AI processing resources (compute, tokens, model inference) are consumed to analyze your input.
• A unique set of governance files is generated based on your specific project requirements.
• The generated output is made immediately available for download and use.

This is not a pre-made digital product. Each output is uniquely generated at the time of use, consuming significant computational resources that cannot be recovered.

3. Products and Pricing

PrimaSpec operates on a pay-per-project model:

• Project credits are purchased individually at $29 each. Each credit enables one full project with governance generation. Credits never expire.
• A free tier (1 project) is available to all new users and requires no purchase.

4. Consent to Immediate Digital Delivery

By completing a purchase on PrimaSpec, you expressly consent to the immediate delivery of digital content (credits) to your account and acknowledge that you lose your right of withdrawal once the credits are delivered to your account.

This consent is obtained at the point of checkout before your purchase is finalized. A confirmation of your purchase, including this consent, is sent to your email address.

This consent mechanism satisfies the requirements of:

• EU Consumer Rights Directive (Article 16(m)) — three-part waiver for digital content
• UK Consumer Contracts Regulations 2013 (Regulation 37) — express consent and acknowledgment for digital content
• Turkish Distance Contracts Regulation (Article 15(1)(g)) — exemption for intangible goods delivered instantly in electronic form

5. Refund Policy

5.1 General Rule

All purchases are final. Because PrimaSpec credits are digital content delivered instantly to your account upon purchase, and because you provide express consent to immediate delivery at the point of checkout, refunds are not available for change of mind, dissatisfaction with AI output quality, or unused credits.

This general rule is subject to the exceptions set out in Section 6 (Mandatory Refund Scenarios) and Section 7 (Statutory Consumer Rights).

5.2 Why Consumed Credits Are Non-Refundable

Each time a credit is consumed, PrimaSpec incurs direct costs for AI processing (large language model inference), server compute time, and data processing. These costs are incurred instantly and irreversibly at the moment of use. A consumed credit cannot be "returned" because the computational resources have already been expended.

5.3 Credits Are Non-Refundable After Use

Once a project credit is consumed to create a project, it cannot be refunded. Unused credits remain in your account indefinitely and can be used at any time.

6. Mandatory Refund Scenarios

Notwithstanding Section 5, we will issue refunds in the following circumstances:

6.1 Service Failure (Defective or Non-Conforming Service)

If PrimaSpec fails to deliver the service as described — for example, if the platform encounters a technical error that prevents governance files from being generated after a credit is consumed, and we are unable to resolve the issue — you are entitled to a remedy. We will, at our discretion:

1. Re-perform the service at no additional cost (restore the consumed credit), or
2. Issue a full refund for the affected credit.

This applies regardless of when the failure occurs. There is no time limit for reporting service failures.

This right is provided in compliance with:

• EU Digital Content Directive (2019/770) — right to have digital content brought into conformity, or to receive a price reduction or contract termination with refund
• UK Consumer Rights Act 2015 (Sections 42–45) — right to repair, replacement, or price reduction for non-conforming digital content
• Turkish Consumer Protection Law (No. 6502) — supplier obligation to remedy defective services
• UAE Consumer Protection Law (Federal Law No. 15/2020, Article 10) — supplier guarantee that services are free from defects
• US FTC Act (Section 5) — prohibition on unfair or deceptive practices

6.2 Duplicate Charges

If you are charged more than once for the same purchase due to a payment processing error, the duplicate charge(s) will be refunded in full. Contact us with your transaction details and we will investigate promptly.

6.3 Unauthorized Transactions

If a purchase was made on your account without your authorization, contact us immediately. We will investigate and process a full refund if the transaction is confirmed as unauthorized. We may require you to take steps to secure your account.

7. Statutory Consumer Rights by Jurisdiction

This policy does not limit or exclude any mandatory consumer rights granted by the laws of your jurisdiction. Where local law provides broader rights than this policy, those rights prevail.

7.1 European Union

Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal from distance contracts. However, under Article 16(m), this right does not apply to digital content not supplied on a tangible medium where you have given prior express consent to immediate delivery and acknowledged the loss of your withdrawal right. PrimaSpec obtains this consent at checkout.

Under the EU Digital Content Directive (2019/770), if digital content is not in conformity with the contract, you have the right to have it brought into conformity, to receive a proportionate price reduction, or to terminate the contract and receive a full refund. The supplier is liable for non-conformity that becomes apparent within 2 years of supply. During the first year, the burden of proof lies with the supplier.

From 19 June 2026, Directive (EU) 2023/2673 requires online businesses to provide a clearly visible withdrawal button where withdrawal rights apply. Because PrimaSpec obtains a valid Article 16(m) waiver, withdrawal rights do not apply to completed purchases.

7.2 United Kingdom

Under the Consumer Rights Act 2015 (Chapter 3), digital content must be of satisfactory quality, fit for a particular purpose, and as described. If digital content fails to meet these standards, you have the right to:

1. Request repair or replacement (Section 43)
2. If repair/replacement fails or is impossible, request a price reduction up to a full refund (Section 44)

Under the Consumer Contracts Regulations 2013 (Regulation 37), the 14-day right to cancel does not apply to digital content where you have given express consent to immediate supply and acknowledged the loss of your cancellation right. PrimaSpec obtains this consent at checkout.

This does not affect your statutory rights.

7.3 Turkey (Türkiye)

Turkish Consumer Protection Law (Law No. 6502, Article 48) provides a 14-day right of withdrawal from distance contracts. Under the Distance Contracts Regulation (Article 15(1)(g)), this right does not apply to intangible goods (gayrimaddi mallar) delivered instantly to the consumer in electronic form, or services performed instantly in electronic form. PrimaSpec credits fall within this exemption as they are delivered instantly upon purchase.

You are informed of this exemption before completing your purchase, as required by the Pre-contractual Information Form (Ön Bilgilendirme Formu) obligations under Turkish law.

If the service is defective or not performed as described, your rights under Law No. 6502 to request remedy, replacement, or refund remain fully intact regardless of this exemption.

For disputes under 66,000 TL (2024 threshold, subject to annual adjustment), you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) in your district. For disputes above this threshold, you may apply to Consumer Courts(Tüketici Mahkemesi).

7.4 United Arab Emirates

Under UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended by Federal Decree-Law No. 5 of 2023), suppliers must guarantee that services are free from defects and malfunctions. If a service is defective or not as described, the supplier must either re-perform the service properly or refund the amount paid.

UAE law does not provide a general cooling-off period for digital purchases. Refund obligations are triggered when the service is defective, incomplete, or not as described — not by change of mind.

7.5 United States

There is no US federal law mandating refunds for digital services. Under FTC Act Section 5, businesses may not engage in unfair or deceptive practices, including refusing to refund for services that are materially defective, substantially different from what was described, or never delivered.

PrimaSpec's refund policy is clearly disclosed before purchase, as required by state consumer protection laws including California Civil Code Section 1723 (conspicuous display of refund policy).

8. Non-Refundable Scenarios

To avoid ambiguity, refunds are not available in the following situations:

• Used projects — Projects that have been created and consumed AI processing resources.
• Used project credits — Credits consumed to create a project cannot be refunded as AI processing resources have been expended.
• Dissatisfaction with AI output — Output quality depends on the clarity and completeness of your input. You can continue editing your spec at any time to refine your specifications.
• Free tier usage — The free tier involves no purchase and is not subject to refunds.

None of the above overrides your statutory rights under Section 7. If the service is defective or not as described, you retain your right to a remedy regardless of the above.

9. How to Request a Refund

To request a refund, contact us at:

Email: [email protected]

Include the following in your request:

1. The email address associated with your PrimaSpec account
2. The approximate date and amount of the purchase
3. Your account plan and purchase date
4. A description of the issue (for service failure claims, please include any error messages or screenshots)

We will acknowledge your request within 3 business days and aim to resolve all refund requests within 10 business days.

10. Refund Processing

• Approved refunds are processed through the original payment method used for the purchase.
• Refunds may take 5–10 business days to appear on your statement after approval.
• Upon refund, the corresponding credits will be removed from your account.
• Refunds are denominated in the currency of the original transaction.

11. Payment Processors

Purchases on PrimaSpec are processed by third-party Merchant of Record ("MoR") services. As the legal seller of record, their own policies may also apply to your transaction:

• Coda Payments — coda.co
• Lemon Squeezy — lemonsqueezy.com

12. Chargebacks and Payment Disputes

We strongly encourage you to contact us at [email protected] before initiating a chargeback or dispute with your bank or payment card issuer.

If a chargeback or dispute is filed without first contacting PrimaSpec:

• Your account may be suspended pending investigation.
• If the chargeback is found to be unjustified, we reserve the right to terminate your account and recover any credits retained during the dispute.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted with an updated "Last Updated" date. Purchases made before a policy change are governed by the policy in effect at the time of purchase.

14. Governing Law and Dispute Resolution

This Refund Policy is governed by the laws of the Republic of Turkey, except where mandatory consumer protection laws of your jurisdiction require otherwise.

For disputes arising under this policy:

• Turkey: Consumer Arbitration Committees or Consumer Courts.
• EU/EEA: European Commission's Online Dispute Resolution platform.
• UK: Relevant consumer ombudsman services or the courts.
• UAE: Ministry of Economy's Consumer Protection Department.
• US: Federal Trade Commission or your state attorney general's consumer protection division.

15. Contact

For any questions about this Refund Policy: [email protected]